Welcome to Project Management Academy

Use Project Management Academy to find and share information related to information technology project management.  Our knowledge base covers broad topics such as business process outsourcing and software development to specific areas like work breakdown structures and implementation issues.  Access our project management forum to share best practices in project management. 

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Risk Management

Risk-management activities as applied to project management

In project management, risk management includes the following activities:    * Planning how risk will be managed in the particular project. Plan should include risk management tasks, responsibilities, activities and budget.
    * Assigning a risk officer - a team member other than a project manager who is responsible for foreseeing potential project problems.

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Offshoring  Extreme Programming for Offshore Development

Offshore development is very popular today because of the existent of the Internet and lower cost of high speed network allows people to work from almost anywhere. It provides many benefits such as lower labor cost, shorten development schedule, access to technical talent.  However, distributing software development over a vast distance, different time zones and cultures creates the risk that the application does not do what...

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Offshore Telemarketing Projects

Offshore telemarketing projects can be complicated because of communication issues.  It should be up to the outsourcing provider to bridge the gap.  While offshore telemarketing companies may provide similar benefits, all call centers are not the same.  It is crucial that your call center provider is equipped to scale and provide error free service.  

Call Center Software:

Interactive Voice Response systems enable telemarketers to boost productivity.  If you’ve ever called customer service department, you already have experience with IVR.  IVR software allows callers to follow prompts to direct them to the right place.

Types of Call Center Services

Aside from telemarketing, contact center services include order taking, appointment setting, lead generation, claim processing, answering services, tech support, and data entry.  Most call centers provide both inbound and outbound services.  Outbound services are pro-active methods to generate new business.  Inbound services tend to be more reactive in nature.